How to Handle a Bug in JIRA?

by Nataliia Vasylyna | March 20, 2017 10:42 am

While performing different types of software testing (functional checking, load testing[1], usability checking, security testing[2], etc.), the specialists of a software testing company use special bug-tracking systems. JIRA is one of such systems.

JIRA[3] is one of the most popular issues-tracking systems that possess rather wide functionality and diverse capacities. It helps all the members of the project team to easily monitor the status of the errors detected during automated testing[4] or manual testing.

Steps to Create an Issue in JIRA:

  1. Click the ‘Create Issue’ button. The dialog window will a set of specific fields is opened.
  2. Select the appropriate project by clicking the drop-down menu.
  3. Choose the issue type, e.g. ‘Bug’, ‘Task’, ‘New feature’, ‘Improvement’, etc. If it is an agile project, use ‘Epic’ or ‘Story’.
  4. Fill the field ‘Summery’ – input the proper issue title.
  5. Select the proper priority from the drop-down menu – critical, major, minor, trivial, blocker.
  6. In the section ‘Component’, choose the appropriate project component.
  7. Point the affected and fix version.
  8. Assign the issue to the responsible person.
  9. Add a clear description of the detected issue.
  10. Upload the attachments if needed.

It is very important to provide all necessary information about the error in the ‘Description’ field. It should include the detailed steps to reproduce the issue. Statements should be clear and short. Too much useless information will bring no result it will only take more time and may cause some misunderstandings.

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Endnotes:
  1. load testing: https://qatestlab.com/services/Withstand-the-Load/Load-Testing/
  2. security testing: https://qatestlab.com/services/Is-Your-Software-Secure/security-testing/
  3. JIRA: https://blog.qatestlab.com/2019/03/19/test-case-in-jira/
  4. automated testing: https://qatestlab.com/services/We-Are-Professionals-in/automated-testing/
  5. Best Practices of Test Case Creation in JIRA: https://blog.qatestlab.com/2019/03/19/test-case-in-jira/
  6. Why Do Testers Use Jira?: https://blog.qatestlab.com/2017/02/24/jira-testing-tool/
  7. Bug Trackers: What to Choose?: https://blog.qatestlab.com/2013/05/28/bug-trackers-what-to-choose/

Source URL: https://blog.qatestlab.com/2017/03/20/jira-handle-bug/

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