by Yulia Lomanova | July 7, 2020 8:19 am
Create your bug reports like a pro, so your colleagues have no doubt you are one. In this article, we won’t just provide you with a few hints on bug reporting principles, structure, and etiquette. Here you’ll find the answer to the fundamental question regarding what information developers REALLY want you to include in the bug report.
*Given that you are looking for a bug reporting template, we assume you are already familiar with the meaning of the “bug” term. Anyway, it is a programming flaw producing an incorrect result.
A bug report is a basic way for software users to inform the developers of the problems they ran into. Apart from the primary purpose, it also provides value for a cross-departmental use. For instance, management gets updates on the product development quality; technical writers collect background information for developing troubleshooting manual entries; the customer relationship management department gains helpful insights for post-sale user support and required customer training.
However, no one would be able to leverage the hard-earned data if the report is reduced to a simple “Houston, We Have a Problem”. Not to disappoint the Mission Control Center, you should approach this task following particular requirements, and, if necessary, using bug reporting tools. Let’s start with the core characteristics of a quality bug report, which are:
Another important rule of bug reporting is to keep in mind that you are a software user and not Sir Arthur Conan Doyle. Even if you believe the thrill of the bug hunting process is identical to the Adventure of the Speckled Band, the developers would prefer the report to start right after the “Elementary!” part. Therefore, there is a set-in-stone list of features they consider critical for the bug fixing process, which are:
The saying “you are what you write” is equally relevant both for bestselling novelists and software testers. Concise reporting of nasty bugs earns you a good reputation. However, the tone of your writing matters too. Reports that seem rude, blaming or petty create a negative impression among the readers. Here, we provide you with the basic principles of courteous bug reporting:
The process of debugging does not start at the developer’s computer, performing intricate actions over the code to the amazement of the spectators. No, it is always preceded by a big surprise, often unpleasant, when the software stops working as expected. Therefore, debugging starts with a bug report: explicit, compact, unique, filled with evidence, and politely written. Yes, this is your chance to save the day. This is how you get the opportunity to protect the reputation of your company, developers’ dignity, and user satisfaction. Don’t waste it!
We hope that this article helped you to clarify the tricky process of bug reporting. To get more information about Software Testing & QA, check out our services or chat with us right away.
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