Why to Consider User Emotions and Behavior During Testing?

September 16 10:00 2014 by Nataliia Vasylyna Print This Article

Nowadays the users have a wide choice of various software products. This is the reason of fierce competition between software producers on the market.

Usability became one the important aspects of any program, it is paid considerable attention during web site testing, desktop testing and mobile application testing. An application can be salable and popular among the users when it not just performs some tasks and operations but is easy, convenient and intuitive in use as well.

Usability testing should consider user emotions and behavior as people behave differently feeling various emotions. As a rule, people are more tolerant to various imperfections of a program when they are calm and happy, in a comfortable environment.

But when the user is in a hurry, angry or irritated, he or she is not inclined to wait and becomes demanding and intolerant to the slightest defects. Feeling a strong emotion people are less attentive and accurate, they make more unnecessary and accidental moves. These factors are always taken into account by a professional software testing company.

It is Important to Find out About the End-Users:

who they are;
for what purposes they are going to utilize the program;
under what conditions they will interact with the software;
what problems they may face when something goes wrong;
about what they worry.

This information helps to create detailed user models and simulate real life situations under which the program will be utilized. These situations should be analyzed in course of a software testing process.