QA Tech Lead: Test Digital Health Software Better

January 22 14:01 2025 by Hryhorii Orachevskyi Print This Article

Complex software features demand more than just basic testing knowledge – without strategic leadership, comprehensive QA is impossible. When implementing critical functionality like video consultations, an experienced QA Tech Lead becomes essential for coordinating efforts, optimizing processes, and maintaining high-quality standards.

That is what our client was looking for. Working on the new video consultation features for their health tech platform, they faced increasing complexity in testing requirements and needed additional QA expertise, as the internal team was lagging behind. Our QA Tech Lead service helped the client improve the quality of testing without making any staff changes.

Missing Critical Bugs: Why It Started

While the client’s QA team managed to handle the basic testing routine, the introduction of video consultation features presented new challenges. The team lacked specialized leadership in testing complex real-time communication features. Despite decent coverage, they struggled with:

Creating comprehensive test strategies for video conferencing;
Coordinating testing efforts across multiple platforms;
Establishing proper environments for video functionality;
Maintaining consistent quality standards across different testing types.

The initial assessment revealed that the team needed not just additional resources but also strategic guidance in video functionality checks. During the initial discussions, we leveraged our previous experience with similar products to give the client a fresh view of video functionality testing. Satisfied with our project consultation, the health tech company decided to continue with a full-time QA Tech Lead service.

When & Why of QA Tech Lead

The QA Tech Lead service bridges the gap between testing execution and strategic quality management. While our standard Managed Testing setup includes QA engineers of varying seniority performing quality checks, the QA Tech Lead service involves deeper expertise and guidance from a seasoned testing professional. In both cases, we also assign our in-house Project Managers for routine coordination and communication. This way, the QA Tech Lead setup allows companies to maximize their existing QA capabilities through extensive experience, avoiding drawn-out hiring, adaptation, and process establishing.

For our client’s video consultation feature, this meant achieving:

Project Accuracy. Through strategic test planning for complex video functionality.
Transparency. Through clear communication channels between development, QA, and management teams.
Delivery Process. Reducing the downtime by implementing the system with test environments: dev, staging, pre-production/UAT, and production.
Resource Optimization. By streamlining the priorities and task assignments and tackling the idle time.
Cost Reduction. By streamlining the budget, reducing retest time, and minimizing risks.
Up-to-Date Documentation. With comprehensive guidelines for testing video consultation features.

With our help in operations and communication combined with in-depth technical knowledge and experience in SDLC methodologies, the QA Tech Lead service can be customized to cover the exact QA needs and a little more.

How We Improved the Client’s Testing Process

Back to the described project, Our QA Tech Lead took charge of establishing a structured approach to testing the digital health platform’s video consultation feature. This included:

Strategic oversight of video functionality testing, ensuring comprehensive coverage across all components;
Development of test documentation for video consultation features;
Implementation of dedicated environments to simulate real-world video consultation scenarios;
Establishing end-to-end testing processes for video communication components;
Providing feedback, setting goals and priorities, and facilitating the client’s QA team’s work;
Implementation of efficient smoke testing procedures and post-release checks focused on critical functionality;
Expanding coverage across various devices and providing detailed UI/UX feedback.

To ensure seamless collaboration, we started by implementing a two-tier communication strategy with dedicated channels to contact both management and the client’s QA team. This allowed us to be on top of each issue and resolve process drawbacks faster. Next, it was important to focus on establishing robust foundations for quality assurance. We created environments for each stage and prepared test documentation for video functionality to streamline the process and maximize the outcomes.

Test environments were created for each step of development.

The QA Tech Lead clearly defined testing responsibilities, creating distinct workflows for critical functionality verification, cross-platform compatibility checks, and user experience validation. Along with that, the approach to testing was structured to prioritize critical aspects like audio-video synchronization, real-time communication quality, cross-browser and cross-device compatibility.

This systematic approach allowed early detection of potential issues while maintaining close collaboration with development teams for quick resolution. Under Tech Lead guidance, the internal QA team efficiently executed testing iterations using updated documentation and clear guidelines specifically designed for video functionality testing.

95% Test Coverage and More About the Results

The implementation of comprehensive QA processes significantly improved the reliability of the video functionality, which is crucial for the health tech platform. Our team has:

Developed and executed 140+ test cases across 12 devices and 5 major browsers;
Achieved 95% coverage of key functionality paths;
Identified and documented 80+ issues, including 3 critical bugs and 16 major ones.

This collaborative effort helped the client ensure platform stability and take the internal team’s efforts to the next level by leveraging our expertise and materials like detailed test suites, customized bug report templates, and comprehensive guidelines.

Through thorough testing coverage and detailed documentation, we established reliable quality assurance processes serving thousands of patient-doctor connections daily. Our feedback on user experience and interface usability helped the client optimize the customer journey, while the guidance provided to the internal QA team helped them streamline the processes and increase efficiency. This ongoing partnership ensures the client maintains high quality standards, improving retention as the platform grows.

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Whether you have recently faced testing issues or simply want to build better, more transparent processes and speed up the release time, QATestLab can help. Contact us to share your needs.